If you are naturally drawn towards taking care of people, then you should consider starting a hospice and palliative care center. However, this is a very sensitive business to start up as a single mistake can result in dire consequences for your patient and their families. This is also a business that shouldn’t be based primarily on profit.
The hospice and palliative care business is a delicate business, you would need to network with hospitals, and other businesses in the health sector so that they can refer patients to your center; this does not however mean that you cannot source for your clients directly, your marketing however needs to be very sensitive especially as your potential customers and their families are at a crossroad.
If you intend starting this kind of business, you should know what licensing and certification requirements would be needed from you by the state you would be operating from. Asides licensing, you need to know the minimum personnel that would be needed for your center depending on the scale of business you intend to run.
At the minimum, you would require a licensed therapist, psychiatrist, nurses, and certified staff that would meet the staff-to-client ratio of the state you would be operating in. Another factor to consider when starting your hospice and palliative care center is the location.
Your location should pass the health and fire code before you start taking in patients so as not to run afoul of the law. Below is a sample hospice and palliative care center business plan template that can help you to write your own with little or no hassles.
A Sample Hospice and Palliative Care Business Plan Template
Table of Content
- 2. Executive Summary
- 5. Job Roles and Responsibilities
- 6. SWOT Analysis
- 7. MARKET ANALYSIS
- 13. Startup Expenditure (Budget)
1. Industry Overview
Operators in the Hospices & Palliative Care Centers Industry runs programs that offer symptom relief and pain management for patients with life-terminating illnesses and diseases. Hospice care applies to establishments that administer care (in terms of comfort rather than cure) to patients with life-limiting illnesses or diseases.
Non – hospice palliative care is provided to individuals with serious, complex illnesses who may or may not be expected to recover fully; this sector is not part of the hospices and palliative care centers industry.
If you a close observer of happenings in the industry, you will notice that prior to 2013, the industry grew rapidly for more than a decade due to the support and funding from government, an aging US population, rising healthcare costs and a general shift toward at-home end-of-life care.
The hospices and palliative care center industry continued growing straight through the economic downturn as relevant funding and the number of facilities offering hospice and palliative services increased. Sources of industry demand will likely continue to escalate as the population ages and the popularity of home healthcare grows.
Statistics has it that in the united states of America alone, there are about 3,575 licensed and registered hospices & palliative care centers responsible for employing about 358,119 employees and the industry rakes in a whooping sum of $29 billion annually with an annual growth rate projected at -0.2 percent between 2014 and 2019. No player in the industry can boast of having a lion market share of the available industry.
A recent report published by IBISWORLD shows that Hospices are located throughout the United States, with denser concentration in more populated states. For example, 11.3 percent of hospice facilities are located in the nation’s most populated state, California.
The report shows that the five states with the most hospice facilities (California, Texas, Ohio, New York and Florida) combine for 36.2 percent of establishments.
Hospices also are located in states with higher Medicare acceptance rates and reimbursement levels. The report further stated that in 2014, 79.3 percent of hospice patients paid for care using Medicare, according to the National Hospice and Palliative Care Organization.
Some of the factors that encourage entrepreneurs to start their own hospice and palliative care facility could be that the business can easily get support from the government at all level and the business is indeed a profitable venture despite the legislature governing the industry.
It is important to state that the hospice and palliative care business is indeed a growing business. Even though the business is not considered a Green business in the United States of America, one can comfortably say that the business is booming and open to potential entrepreneurs who are interested in the business.
Over and above, the hospice and palliative care business in developed countries are still enjoying good patronage particularly if they are well positioned and if they know how to reach out to their target market; those with life-terminating illnesses and diseases.
2. Executive Summary
Clara Davies® Hospice & Palliative Care Center, LLC is a standard and licensed hospice and palliative care facility that will be located in the heart of West Palm Beach – Florida in a neatly renovated and secured housing facility.
Our hospice and palliative care facility is specifically designed and equipped with the needed accommodation facilities/gadgets to give comfort and security to all our residents irrespective of the religious affiliations, their race, and health conditions.
Despite the fact that we are a hospice and palliative care facility, we are going to be health conscious and customer-centric with a service culture that will be deeply rooted in the fabric of our organizational structure. With that, we know that we will be able to consistently achieve our set business goals, increase our profitability and reinforce our positive long-term relationships with our clientele.
Our accommodation facility will be decorated in an exquisite and elegant facade, so much so that it will be a conspicuous edifice in the city. Clara Davies® Hospice & Palliative Care Center, LLC will provide a conducive home for our residents; we will engage in programs that offer symptom relief and pain management for patients with life-terminating illnesses and diseases.
Clara Davies® Hospice & Palliative Care Center, LLC will be equipped with everything that will make life comfortable for our patients. We will build a fitness room and library. We will also install a free Wi-Fi that will enable our residents and guests surf the internet in their room free of charge, and there will be wireless access in all the public area within the lodging facility.
Clara Davies® Hospice & Palliative Care Center, LLC will at all times demonstrate her commitment to sustainability, both individually and as a firm, by actively participating in our communities and integrating sustainable business practices wherever possible.
We will ensure that we hold ourselves accountable to the highest standards by meeting our customers’ needs precisely and completely whenever they patronize our services. Clara Davies® Hospice & Palliative Care Center, LLC is a family business that is owned and managed by Clara Davies and her immediate family members.
Mrs. Clara Davies who is a native of Fort Myers-Cape Coral is a licensed non – medical home care administrator and social health worker with over 20 years’ hands on experience working for leading brands in the industry. She has a Master’s Degree in Public Health and she is truly passionate when it comes to taking care of people with terminal illnesses.
3. Our Products and Services
Clara Davies® Hospice & Palliative Care Center, LLC is set to operate a standard hospice and palliative care facility in West Palm Beach – Florida.
The fact that we want to become a force to reckon with in the industry means that we will provide our resident a conducive and highly secured accommodation. Clara Davies® Hospice & Palliative Care Center, LLC will provide the following services to her clients;
- General inpatient care
- Inpatient respite care
- Providing symptom relief and pain management for patients with life-terminating illnesses
4. Our Mission and Vision Statement
- Clara Davies® Hospice & Palliative Care Center, LLC is a business that want to become the pacesetter in the hospice and palliative care facility industry not just in Florida, but through the United States of America.
- Our mission is to build a hospice and palliative care facility that will meet and surpass the needs of all the residents of our facility; we want build a profitable brand that in the nearest future will sell franchise all across the United States and Canada.
Our Business Structure
Clara Davies® Hospice & Palliative Care Center, LLC will be built on a solid foundation. From the kickoff, we have decided to recruit only qualified professionals to man various job positions in our organization. We are quite aware of the rules and regulations governing the hospice and palliative care industry which is why we decided to recruit only well experienced and qualified employees as foundational staff of the organization.
We hope to leverage on their expertise to build our business brand. When hiring, we will look out for applicants that are not just qualified and experienced, but homely, honest, customer centric and are ready to work to help us build a prosperous business that will benefit all our stakeholders.
As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of five years or more. These are the positions that will be available at Clara Davies® Hospice & Palliative Care Center, LLC;
- Chief Executive Officer
- Facility Administrator (Human Resources and Admin Manager)
- Nurse’s Aides / Home Caregivers
- Sales and Marketing Executive
- Accounting Officer
- Security Officer
5. Job Roles and Responsibilities
Chief Executive Officer:
- Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results
- Responsible for fixing prices and signing business deals
- Responsible for providing direction for the business
- Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
- Responsible for signing checks and documents on behalf of the company
- Evaluates the success of the organization
- Reports to the board.
Facility Administrator (Admin and HR Manager)
- Responsible for overseeing the smooth running of HR and administrative tasks for the organization
- Regularly hold meetings with key stakeholders to review the effectiveness of HR Policies, Procedures and Processes
- Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
- Defines job positions for recruitment and managing interviewing process
- Carries out induction for new team members
- Responsible for training, evaluation and assessment of employees
- Responsible for arranging travel, meetings and appointments
- Oversees the smooth running of the daily home activities.
Nurse’s Aides/Home Caregivers
- Responsible for providing general inpatient care and inpatient respite care
- Responsible for providing symptom relief and pain management for patients with life-terminating illnesses
Marketing and Sales Executive
- Identifies, prioritizes, and reaches out to new clients, and business opportunities et al
- Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of the business
- Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
- Responsible for handling business research, market surveys and feasibility studies for clients
- Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
- Documents all customer contact and information
- Represents Clara Davies® Hospice & Palliative Care Center, LLC in strategic meetings
- Helps to increase sales and growth for Clara Davies® Hospice & Palliative Care Center, LLC.
- Responsible for preparing financial reports, budgets, and financial statements for the organization
- Provides managements with financial analyses, development budgets, and accounting reports
- Responsible for financial forecasting and risks analysis.
- Performs cash management, general ledger accounting, and financial reporting for the organization
- Responsible for developing and managing financial systems and policies
- Responsible for administering payrolls
- Ensures compliance with taxation legislation
- Handles all financial transactions for Clara Davies® Hospice & Palliative Care Center, LLC
- Serves as internal auditor for Clara Davies® Hospice & Palliative Care Center, LLC.
- Ensures that the facility is secured at all time
- Controls traffic and organize parking
- Patrols around the building on a 24 hours’ basis
- Submits security reports weekly
- Any other duty as assigned by the facility administrator
- Responsible for cleaning the facility at all times
- Ensures that toiletries and supplies don’t run out of stock
- Assists our residents when they need to take their bath and carry out other household tasks
- Handles any other duty as assigned by the facility manager
6. SWOT Analysis
Clara Davies® Hospice & Palliative Care Center, LLC is equipped to become one of the leading hospice and palliative care facilities in West Palm Beach – Florida. We want our facility to be the number one choice of all residents of West Palm Beach.
We know that if we are going to achieve the goals that we have set for our business, then we must ensure that we build our business on a solid foundation.
Though our Chief Executive Officer (owner) has robust experience in industry, we still went ahead to hire the services of business consultants that are specialized in setting up new businesses to help our organization conduct detailed SWOT analysis and to also provide professional support in helping us structure our business to indeed become a leader in the industry.
This is the summary of the SWOT analysis that was conducted for Clara Davies® Hospice & Palliative Care Center, LLC;
Top on the list of what we will count as our strength is that we have a team of well qualified professionals manning various job positions in our organization.
As a matter of fact, they are some of the best hands in the whole of West Palm Beach – Florida. Our location, the Business model we will be operating on, well equipped facility and our excellent customer service culture will definitely come to the fore and position us to stay highly competitive.
Clara Davies® Hospice & Palliative Care Center, LLC is a new business which is owned by an individual (family), and we may not have the financial muscle to expand our facility within a short term therefore, we will be limited on the number of residents we can accommodate within the first year of opening our facility.
According to the National Hospice and Palliative Care Organization, as of 2012 (latest data available), 83.4 percent of patients in hospice and palliative care centers are over the age of 65. As this demographic expands, demand for industry services will likely also grow.
The number of adults in this age group is expected to increase going forward, presenting a potential opportunity for the industry. We are going to position our business to make the best out of the opportunities that will be available to us in West Palm Beach – Florida.
Many patients that do not qualify for Medicare or Medicaid are eligible for hospice coverage under private insurance. Although the vast majority of hospice recipients do qualify for Medicare or Medicaid, an increase in the availability of private health insurance can have a positive impact on demand for industry services.
The number of people with private health insurance is expected to increase in the coming year. However, volatility surrounding health insurance policy poses a potential threat to the industry. Another threat that may likely confront us is the arrival of a new and bigger facility in same area where ours is located.
7. MARKET ANALYSIS
- Market Trends
Because of the essential nature of services provided by hospice and palliative care facilities, nursing homes, senior care homes, non – medical home care facilities and group homes et al, the industry was able to grow even in the face of economic stagnation.
In addition, the continued growth of the aging population and people with one form of life-terminating illnesses or the other has stimulated demand for industry services.
Since the aging population are more prone to injury and illness, and therefore require more assistance with daily activities, the larger share of senior adults has propelled demand for hospice and palliative care, senior care homes, non-medical home care facilities and of course nursing care facilities. Despite favorable demographic trends, unsatisfactory government funding has hindered industry growth.
The trend in the industry is that, players are now flexible enough to adjust their services and facilities to attract more knowledgeable and educated residents by incorporating more technology and adapting to new markets. It is now trendier to find nursing care facilities with internet facility and Wi-Fi et al.
One more trend in the industry is that, in other to make hospice and palliative care facility, non – medical home care facilities and group home facilities more affordable for low income individuals, many states in the United States of America are making changes to the portion of Medicaid which can be applied to these institutions.
Before now, only individuals living in nursing homes were typically provided Medicaid assistance, but in recent time, there are now a growing number of states that have recognized the importance of offering Medicaid dollars to senior citizens living in nursing care facilities.
Without a doubt, the Hospice and palliative care facility industry will continue to grow and become more profitable because the aging baby-boomer generation in United States are expected to drive demand for this specialized services.
8. Our Target Market
Clara Davies® Hospice & Palliative Care Center, LLC is in business to offer symptom relief and pain management for patients with life-terminating illnesses in Florida. We will ensure that we target both self – paying customers (who do not have Medicaid), and those who have Medicaid cover.
The fact that we are going to open our doors to a wide range of customers does not in any way stop us from abiding by the rules and regulations governing the hospice and palliative care industry in the United States. Our staff are trained to effectively service our customers.
Our customers can be categorized into the following;
- The aged who might suffer from severe joint pains, and every other age category who fall under the conditions listed by the physician as people who do not necessarily need the services health workers to survive or carry out their daily task.
- People with life-terminating illnesses
Our Competitive Advantage
Apart from the competitions that exist amongst players in the hospice and palliative care business, they also compete against other home healthcare services providers such as non – medical home care facilities, assisted living facilities, senior care facilities amongst others
To be highly competitive in the industry means that you should be able to secure a conducive and secured facility, deliver consistent quality service and should be able to meet the expectations of the children/family members paying for their loved ones.
Clara Davies® Hospice & Palliative Care Center, LLC is coming into the market well prepared to favorably compete in the industry. Our facility is well positioned (centrally positioned) and visible, we have good security and the right ambience for our patients.
Our staff are well groomed in all aspects of the hospice and palliative care service and all our employees are trained to provide customized customer service to all our residents. Our services will be carried out by highly trained professional nurse’s aides, county workers and home caregivers.
Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and objectives.
9. SALES AND MARKETING STRATEGY
- Sources of Income
Clara Davies® Hospice & Palliative Care Center, LLC will ensure that we do all we can to maximize the business by generating income from every legal means within the scope of our industry. These are the services we will offer to generate income for the business;
- Providing general inpatient care
- Providing inpatient respite care
- Providing symptom relief and pain management for patients with life-terminating illnesses
10. Sales Forecast
One thing is certain, there would always be people citizens with one form of life terminating illness or the other who would need the services of a hospice facility.
We are well positioned to take on the available market in West Palm Beach – Florida and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six months of operation and grow our business and our resident base.
We have been able to examine the senior scare facility services market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. Below are the sales projection for Clara Davies® Hospice & Palliative Care Center, LLC, it is based on the location of our business and of course the wide range of related services that we will be offering;
- First Fiscal Year: $100,000 (From Self – Pay Clients): $250,000 (From Medicaid Covers)
- Second Fiscal Year: $250,000 (From Self – Pay Clients): $500,000 (From Medicaid Covers)
- Third Fiscal Year: $500,000 (From Self – Pay Clients): $1,500,000 (From Medicaid Cover)
N.B: This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. Please note that the above projection might be lower and at the same time it might be higher.
- Marketing Strategy and Sales Strategy
The marketing and sales strategy adopted by Clara Davies® Hospice & Palliative Care Center, LLC will be based on generating long-term personalized relationships with our residents. In order to achieve that, we will ensure that we offer all – round hospice and palliative care at affordable prices compare to what is obtainable in West Palm Beach – Florida and other state in the US.
All our employees will be well trained and equipped to provide excellent and knowledgeable services as it relates to our business offerings. We know that if we are consistent with offering high quality nursing care and excellent customer service, we will increase the number of our residents by more than 25 percent for the first year and then more than 40 percent in subsequent years.
Prior to choosing a location for Clara Davies® Hospice & Palliative Care Center, LLC, we conducted a thorough market survey and feasibility studies in order for us to be able to penetrate the available market and become the preferred choice for residents of West Palm Beach and other cities in Florida.
We have detailed information and data that we were able to utilize to structure our business to attract the number of patients we want to attract per time.
We hired experts who have good understanding of the hospice and palliative care facility industry to help us develop marketing strategies for our business. In summary, Clara Davies® Hospice & Palliative Care Center, LLC will adopt the following sales and marketing approach to win customers over;
- Introduce our business by sending introductory letters to residents, clubs for elderly and senior citizens and other stakeholders in West Palm Beach – Florida
- Advertise our business in community – based newspapers, local TV and local radio stations
- List our business on yellow pages’ ads (local directories)
- Leverage on the internet to promote our business
- Engage in direct marketing
- Leverage on word of mouth marketing (referrals)
- Enter into business partnership with hospitals, government agencies and health insurance companies to canvas for clients via referrals.
- Attend health care related exhibitions/expos to market our services.
11. Publicity and Advertising Strategy
We are in the hospice and palliative care business to become one of the market leaders and also to maximize profits therefore we are going to explore all available means to promote our business.
Clara Davies® Hospice & Palliative Care Center, LLC has a long-term plan of building hospice and palliative facilities in key cities all across the United States of America which is why we will deliberately build our brand to be well accepted in West Palm Beach – Florida before venturing out.
Here are the platforms we intend leveraging on to promote and advertise Clara Davies® Hospice & Palliative Care Center, LLC;
- Place adverts on both print (community – based newspapers and magazines) and electronic media platforms
- Sponsor relevant community programs that appeals to the aging population and senior citizens with life-terminating illnesses
- Leverage on the internet and social media platforms like; Instagram, Facebook, twitter, YouTube, Google + et al to promote our brand
- Install our Billboards in strategic locations all around West Palm Beach – Florida
- Distribute our fliers and handbills in target areas with high concentration of aging population and senior citizens with life-terminating illnesses
- Ensure that all our workers wear our branded shirts and all our vehicles are well branded with our company’s logo et al.
12. Our Pricing Strategy
Clara Davies® Hospice & Palliative Care Center, LLC will work towards ensuring that all our services are offered at highly competitive prices compared to what is obtainable in the United States of America.
On the average, hospice and palliative care facility, nursing homes, senior care facilities and group home facility service providers usually leverage on the fact that a good number of their clients do not pay the service charge from their pockets; private insurance companies, Medicare and Medicaid are responsible for the payment.
In view of that, it is easier for these providers to bill their clients based in their discretion. Be that as it may, we have put plans in place to offer discount services once in a while and also to reward our loyal residents especially when they refer clients to us.
- Payment Options
The payment policy adopted by Clara Davies® Hospice & Palliative Care Center, LLC is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.
Here are the payment options that Clara Davies® Hospice & Palliative Care Center, LLC will make available to her clients;
- Payment via bank transfer
- Payment with cash
- Payment via credit cards
- Payment via online bank transfer
- Payment via check
- Payment via mobile money transfer
In view of the above, we have chosen banking platforms that will enable our client make payment for our services without any stress on their part.
13. Startup Expenditure (Budget)
When it comes to starting a hospice and palliative care facility business, you should ensure that you raise enough capital to cover some of the basic expenditure that you are going to incur. The truth is that starting this type of business does not come cheap.
You would need money to secure a standard residential facility big enough to accommodate the number of people you plan accommodating per time, you will also need money to acquire supplies and to pay your workforce and pay bills for a while until the revenue you generate from the business becomes enough to pay take of the daily running cost and overhead.
The items listed below are the basics that we would need when starting our hospice and palliative care facility business in the United States;
- The total fee for registering the business in the United States of America- $750.
- Legal expenses for obtaining licenses and permits – $1,500.
- Marketing promotion expenses for the grand opening of Clara Davies® Hospice & Palliative Care Center, LLC in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per copy) for the total amount of – $3,580.
- The cost for hiring Consultant – $2,500.
- The cost for the purchase of insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $3,400.
- The cost for leasing a standard and secured facility in West Palm Beach – Florida for 2 years – $250,000
- The cost for facility remodeling – $50,000.
- Other start-up expenses including stationery ($500) and phone and utility deposits – ($2,500).
- Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $100,000
- The cost for start-up inventory (stocking with a wide range of products such as toiletries, food stuffs and drugs et al) – $50,000
- Cost for the purchase of storage hardware (bins, rack, shelves,) – $3,720
- The cost for the purchase of furniture and gadgets (Beds, Computers, Printers, Telephone, TVs, tables and chairs et al): $4,000.
- The cost of Launching our official website: $700
- Miscellaneous: $10,000
We would need an estimate of seven hundred and fifty thousand dollars ($750,000) to successfully set up our hospice and palliative care facility in West Palm Beach – Florida.
Generating Fund/Startup Capital for Clara Davies® Hospice & Palliative Care Center, LLC
Clara Davies® Hospice & Palliative Care Center, LLC is a family business that is solely owned and financed by Mrs. Clara Davies and her immediate family members. They do not intend to welcome any external business partners which is why she has decided to restrict the sourcing of the startup capital to 3 major sources.
- Generate part of the startup capital from personal savings
- Source for soft loans from family members and friends
- Apply for loan from the bank
N.B: We have been able to generate about $250,000 (Personal savings $200,000 and soft loan from family members $50,000) and we are at the final stages of obtaining a loan facility of $500,000 from our bank. All the papers and documents have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.
14. Sustainability and Expansion Strategy
The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and the business structure. If all of these factors are missing from a business, then it won’t be too long before the business close shop.
One of our major goals of starting Clara Davies® Hospice & Palliative Care Center, LLC is to build a business that will survive off its own cash flow without injecting finance from external sources once the business is officially running.
We know that one of the ways of gaining approval and winning customers over is to offer our services a little bit cheaper than what is obtainable in the industry and we are prepared to survive on lower profit margin for a while. Clara Davies® Hospice & Palliative Care Center, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of.
Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.
- Business Name Availability Check: Completed
- Business Registration: Completed
- Opening of Corporate Bank Accounts: Completed
- Securing Point of Sales (POS) Machines: Completed
- Opening Mobile Money Accounts: Completed
- Opening Online Payment Platforms: Completed
- Application and Obtaining Tax Payer’s ID: In Progress
- Application for business license and permit: Completed
- Purchase of Insurance for the Business: Completed
- Leasing of facility and remodeling the facility: In Progress
- Conducting Feasibility Studies: Completed
- Generating capital from family members: Completed
- Applications for Loan from the bank: In Progress
- Writing of Business Plan: Completed
- Drafting of Employee’s Handbook: Completed
- Drafting of Contract Documents and other relevant Legal Documents: In Progress
- Design of The Company’s Logo: Completed
- Printing of Promotional Materials: In Progress
- Recruitment of employees: In Progress
- Purchase of Medical Equipment and vans et al: In Progress
- Purchase of the needed supplies, furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In progress
- Creating Official Website for the Company: In Progress
- Creating Awareness for the business both online and around the community: In Progress
- Health and Safety and Fire Safety Arrangement (License): Secured
- Establishing business relationship with clubs for the elderly, hospitals, government agencies and health insurance companies in the United States of America: In Progress